-
Nintendo fans in Japan are overjoyed when company tells them their hardware repairs AREN’T free
投稿日 2019年6月8日 14:00:49 (ニュース)
-
続・お知らせ。海外セレブゴシップ&ニュース
-
お知らせ
-
We spot the legendary dekotora Aki Kannon, dedicated to actress and singer Aki Yashiro
-
New Pokémon GU collaboration dresses all the family, including babies for the first time
-
How do European Cup Noodles taste to a Japanese palate?
-
We’ve been doing it wrong – Japanese genius shows us how we should all be making sandwiches【Pics】
-
The future is now with full face sunglasses
-
Natto-infused ramen is a thing — we tried it, we love it【Taste test】
-
Jellyfish and Halloween in perfect harmony at Sumida Aquarium event
-
Japanese toilet paper collection opens our minds as we open our butts
-
Aomori police on the lookout for man shouting unsolicited advice at kids about dating and ramen
-
Former Arashi members Sho Sakurai and Masaki Aiba get married… Wait, that didn’t come out right
-
Creator of Japan’s longest-running manga, Golgo 13, passes away, leaves fans one last gift
-
Crazy cheap cosplay at Daiso? How to transform into Dragon Ball’s Vegeta at the discount shop
-
7 Halloween-themed afternoon teas you won’t want to miss this year
-
Krispy Kreme Japan creates doughnut burgers that are a meal and two desserts all in one【Photos】
-
Get in the damn drift car, Shinji? Evangelion Tomika toy brings D1 machine home in miniature form
-
Demon Slayer Nichiren Blades ready for new duty: Slicing through your sweets as dessert knives
-
Man in Japan arrested for breaking into ex-girlfriend’s apartment to steal her Nintendo Switch
-
The Japanese Internet chooses the top too-sexy-for-their-own-good male voices in anime
-
First-ever Studio Ghibli x Russell Athletic range pays homage to My Neighbour Totoro
-
Super Nintendo World at Universal Studios Japan announces first expansion with new Donkey Kong area
-
Cup Noodle pouch satisfies our never-ending need for instant ramen
-
Retro Japanese train is our new favourite office space
-
How do Japanese fans feel about Netflix’s live-action Cowboy Bebop opening sequence?
-
We try Uniqlo coffee at first-ever cafe inside Ginza flagship store
-
The number of elderly people in Japan this year has yet again smashed multiple records
-
Mr. Sato broadens his home drinking horizons at Kaldi【Japan’s Best Home Senbero】
-
We try Japanese Twitter’s newest trend the Penguin Egg, end up hatching something very disturbing
-
Takoyaki makers surprisingly good at grilling meat for yakiniku too
Sponsored Link
Gamers are happy to pay repair costs once they find out they’re paying for more than just parts.
In the modern hardcore fan-driven video game industry, where companies often see legions of supporters abandon them after a single unpopular decision, Nintendo enjoys an extraordinary amount of goodwill. A big part of that is the company’s amazing customer service, like the time it coordinated with the Pokémon Company to brighten the day of a young bullying victim.
But recently Japanese Twitter user @ORESAMA_No1 was singing Nintendo’s praises for a surprising reason: the amount they charged him for the labor to repair a piece of broken Nintendo hardware. Since he was happy about the situation, you might expect the invoice to list the repair labor (記述料 in Japanese) as free, but actually…
任天堂に初めてハードの修理依頼を出したんだが、明細に交換部品は100円だが交換に必要な技術料はこんだけかかったぜってしっかり書いてある。素晴らしい事だ。なぜか今の時代、ここが0円だと思っている客や、0でしか仕事が取ってこれない営業… twitter.com/i/web/status/1…
—
おれ様! (@ORESAMA_No1) June 02, 2019
…Nintendo charged him 3.800 yen (US$35) for labor, even though the necessary parts were only 200 yen.
“They made sure to write down how expensive the labor is. That’s wonderful,” tweeted @ORESAMA_No1 without a shred of sarcasm as he also shared a snapshot of his bill. “Nowadays, there are a lot of customers who assume everything is free, and companies that can only get customers be offering to do stuff for free. So many people don’t understand that companies can’t make ends meet only charging for parts.”
Sponsored Link
Several other commenters chimed in to say that they too had no qualms about paying for repairs if Nintendo was telling them where that money was being spent.
“I’ve sent a whole bunch of things to Nintendo for repairs, and they always do an even better job than I’d expect for the price. Sure, it costs a bit, but when they ship my stuff back to me, it’s like it’s brand-new.”
“Nintendo has always taken good care of its customers.”
“That’s Nintendo for you, giving you the details like you’d get when you take your car to a mechanic.”
“Sony doesn’t write the details on their repair invoices, so sometimes I can’t understand why it’s costing me so much.”
Yet another Nintendo fan tweeted a photo of his Switch Joy-Con controller and the invoice for its repair, and sure enough, he’d been charged 100 yen parts, and 1,900 yen for labor.
Still, high-quality work or not, it’s an unexpected turn of events to see customers happy about having to pay for something. Maybe it’s a result of Nintendo’s image being more personal and artistic than its video game hardware rivals Sony and Microsoft, and so the reminder that some of the money repair service customers are spending is going to dedicated, hard-working Nintendo technicians probably makes those repair fees hurt a lot less.
Source: Twitter/@ORESAMA_No1 via Hachima Kiko
Top image ©SoraNews24
● Want to hear about SoraNews24’s latest articles as soon as they’re published? Follow us on Facebook and Twitter!
Source: SORA NEWS24
Sponsored Link
最新情報